Adding Sources

A Knowledge Store lives from its sources. StoryVault supports four source types that you can combine freely.

Source Types Overview

Type	Description	Example
Session	Transcript of an existing session	Team meeting minutes, quality circle
Text	Freely entered text	Procedural instruction, FAQ, excerpt from QM handbook
File	Uploaded document (PDF, Word, TXT)	Service instruction as PDF, concept paper
Lesson	Content of an LMS lesson	Training material from the learning module

Adding a Source

Open the Knowledge Store

Sidebar → Knowledge Stores → click the desired store.
Click “Add Source”
Choose the source type

Select the appropriate type from the dropdown.
Specify the content
- Session: Select a session with a completed transcript from the list
- Text: Enter the desired text directly
- File: Upload a document (PDF, DOCX, TXT)
- Lesson: Select an LMS lesson
Save

The source is processed in the background. The status changes from “Processing” to “Ready”.

Background Processing

After adding a source, available text is extracted, split into overlapping sections and prepared for semantic search. Wait until processing completes. A scanned image document does not automatically contain extractable text; check the result and extraction notices.

If an answer is missing, check the source and its processing status, then whether the store is connected to the intended chat. Upload alone guarantees neither complete extraction nor that every passage will be used in each answer. Remove a source deliberately; doing so removes its prepared sections from the store.

Removing Sources

On the store detail page, you can remove individual sources. Click the delete icon next to the source. The associated text sections are automatically removed.

Practical Tips

For onboarding: Create a Knowledge Store “Onboarding Care”. Add your service instructions as PDFs, supplement the most important training videos as sessions, and write frequently asked questions as free text. New employees can then ask in the chat: “How do I call in sick?” or “Where do I find the documentation guidelines?”

For quality management: Collect all QM circle minutes in one store. After each meeting, add the transcript. Over time, a searchable knowledge base builds up that delivers immediate answers during audits or inspections.

For cross-organizational projects: Use a shared store for project documentation. All participants can ask questions without having to work through individual minutes.