Knowledge Store

Caution

This feature is available for customers with the Knowledge module.

The Knowledge Store is your searchable knowledge database in StoryVault. Instead of reading through individual transcripts, you consolidate relevant content in one store — and the AI searches everything at once.

What Is a Knowledge Store?

Think of a Knowledge Store as a thematic collection. A store can contain dozens or hundreds of sources: transcripts from sessions, your own texts, uploaded documents, or LMS lesson content. When you ask a question in the AI chat, the AI automatically searches all stored content and provides a well-founded answer.

Typical use cases in social services:

• QM Knowledge Care — all quality circle minutes, procedural instructions, and audit results
• New Employee Onboarding — service instructions, training materials, onboarding checklists
• Case Conferences in Disability Services — all case conferences from a department, accessible by question
• Management Meeting Archive — decisions and open items from two years of management meetings

Creating a Knowledge Store

1. Open Knowledge Stores

   Sidebar → Knowledge Stores.

   

2. Create a new store

   Click “New Knowledge Store”. Enter a name and description.

3. Choose visibility

   • Private — only you have access
   • Shared — all users in your organization can use the store in AI chat

4. Save

   The store is created and ready for sources.

Managing Stores

In the Knowledge Store list, you see all existing stores with:

Column	Description
Name	Title of the store
Description	Brief description of the content
Text Sections	Number of indexed sections (increases with each source)
Visibility	Private or Shared

Click on a store to open the detail page. There you’ll see all added sources and their processing status.

Tip

Practical Example: A senior care provider collects all QM meetings in a shared knowledge store. New employees ask in the chat: “What is our procedure for a fall incident?” — and receive an answer based on the actual minutes and procedural instructions.

How Does the Search Work?

In the background, StoryVault breaks every text into short sections and prepares them for semantic search. When you later ask a question, the most relevant sections from all sources are assembled and passed to the AI as context. This works reliably even when your question uses different words than the original text.

Further Reading

• Add Sources →
• Use in Chat →
• Knowledge Graph →

---

This page corresponds to the onboarding video “Module 8, Lesson 8.1 — What Is the Knowledge Store?”