Frequently Asked Questions
Short answers with links to detailed guides. The module overview explains requirements and responsibilities.
Who can see my projects and sessions?
Section titled “Who can see my projects and sessions?”Access comes from ownership, direct membership, groups and generally tenant admin rights. Sessions inherit project access; participants are not limited to individually assigned sessions. Protected super-admin projects and data protection locks have additional rules. Check Projects → project → Share. Project access.
How do I share externally?
Section titled “How do I share externally?”Open Share in a session and configure a link. It grants access to that session, not project membership. External AI chat requires password protection and has its own limits. Sharing.
How long does transcription take?
Section titled “How long does transcription take?”Duration, format, queue and provider affect processing; no fixed completion time is guaranteed. Check session status. Keep the original and follow troubleshooting for errors.
Can I upload several files and existing transcripts?
Section titled “Can I upload several files and existing transcripts?”Yes. Choose combined or separate sessions. SRT, VTT or TXT files are matched by base filename. Ambiguous pairs are not guessed. Multiple files.
How do I change speakers and correct text?
Section titled “How do I change speakers and correct text?”Use the transcript editor with appropriate permissions. Speaker names and speaker assignment are different changes. Save the intended version and review affected coding after major edits. Editing and Versions.
Can I restore accidental deletions?
Section titled “Can I restore accidental deletions?”Check Trash and its displayed remaining time. Regular retention is 30 days; permanently deleted content cannot be restored there. Archived content is not deleted. Trash.
What does AI cost and can it be wrong?
Section titled “What does AI cost and can it be wrong?”Subject-specific AI processing counts towards tenant usage; admins check Admin → Costs. Product help does not charge customer credit but has separate limits. AI can produce inaccurate or incomplete answers despite having sources. Check important results. Costs and limits.
Which meetings can the bot record?
Section titled “Which meetings can the bot record?”Teams, Google Meet and Riverside. The browser bot rejects Zoom links. Existing recordings can be imported or uploaded separately. Check role, waiting room and meeting link. Meeting Bot.
Why is a course missing or lesson locked?
Section titled “Why is a course missing or lesson locked?”Check tenant, LMS module, Learner capability, publication and enrollment. Locked lessons may require previous lessons and quizzes to be completed. An overdue deadline does not automatically end course access. Find courses.
Forgotten password, magic link or Microsoft?
Section titled “Forgotten password, magic link or Microsoft?”In the browser, Forgot password offers email-based methods. Check spam, validity and exact errors. Microsoft sign-in requires configured organizational integration. The native app has its own login flow. Sign-in, Microsoft, iPhone.
Where do I change language or tenant?
Section titled “Where do I change language or tenant?”Open the top-right user menu for language/appearance and Switch tenant if you have multiple memberships. Role and available content can differ per tenant. Tenants.
What does help know and when does a person take over?
Section titled “What does help know and when does a person take over?”Help knows documentation, active tenant, your role and enabled modules. It does not read projects, transcripts, files, usage or credit. A deliberately sent screenshot can provide visible UI clues. There is no automatic ticket creation, appointment booking or handoff. Review a summary and send it yourself to your administrator or support. AI help, Contact.