Upload File — Detailed Guide
In the Quick Start you already uploaded a file. Here you’ll find all the details on formats, options, and the processing workflow.
Supported Formats
Section titled “Supported Formats”MP3, WAV, M4A, OGG, WebM, FLAC, AAC
MP4, MOV, AVI, MKV, WebM
For video uploads, audio is automatically extracted. The video remains available as a player on the session page.
Existing transcripts
Section titled “Existing transcripts”If you already have a transcript, you can upload it together with the audio or video file. SRT, VTT, and TXT are supported.
StoryVault matches transcript files by filename: episode-01.mp3 matches episode-01.srt, episode-01.vtt, or episode-01.txt. When a match is found, the transcript is imported directly and automatic transcription is skipped for that file.
Upload Options in Detail
Section titled “Upload Options in Detail”Automatically taken from the filename. Can be freely adjusted.
Project
Section titled “Project”Select an existing project from the dropdown. The default project “Notes” always exists. If the right project doesn’t exist yet, you can create it directly.
Session Type
Section titled “Session Type”The type determines which AI analyses are available:
| Type | When to use |
|---|---|
| Meeting | Team meetings, management rounds, regular check-ins |
| Interview | Job interviews, client conversations |
| Lecture | Specialist talks, presentations, webinars |
| Workshop | Workshops, working groups |
| Supervision | Individual and group supervision |
| Case Conference | Case conferences, peer consultation |
| Note | Voice notes, short memos |
Processing Workflow
Section titled “Processing Workflow”After uploading, the file goes through several stages:
- Processing — audio extraction (for video), format conversion
- Transcription — speech recognition with automatic speaker separation
- Completed — transcript ready; an automatic summary is additionally requested if enabled for the project
If a matching SRT, VTT, or TXT transcript was uploaded with the file, step 2 is skipped for that file.
The status is visible at any time in the session list.
Upload stuck: connection, processing or transcription?
Section titled “Upload stuck: connection, processing or transcription?”First identify the affected step. A completed upload means the file was transferred; processing and transcription may still be running. A missing transcript does not by itself prove an upload failure.
- Transfer interrupted: Keep the original file, restore connectivity and check upload status. Use retry if offered. Automatic resumption is not guaranteed for every upload.
- File transferred but no text yet: Open the session and check processing status and errors. Do not immediately upload again; this can create duplicate sessions.
- File or session missing: Check the active tenant at the top right and the project selected during upload. For shared projects, ask your administrator or responsible manager to check access.
- Empty or poor transcript: Play the original recording. If speech is audible, follow the transcript quality guidance. If the recording is also silent, start with the audio checks.
For local app or recorder recordings, do not clear app data, reinstall or flash firmware while the original is not backed up. If the problem persists, note the exact error, time, device and failing step. You do not need to send the original recording to product help.
Further Reading
Section titled “Further Reading”- Upload Multiple Files as One Session →
- Recorder — Record Directly in the Browser →
- Meeting Bot — Automatically Record Online Meetings →
This page corresponds to the onboarding video “Module 2, Lesson 2.1 — Upload File”.