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StoryVault Docs

Support

Have a question, something not working as expected, or a feature request? We’re here to help.

Support by Email

Section titled “Support by Email”

Write to us at:

Email support

We usually respond within one business day.

What Support Helps With

Section titled “What Support Helps With”

StoryVault support assists with all questions about using the platform and apps:

  • Sign-in and accounts — login, password reset, two-factor, Microsoft sign-in
  • Recordings and transcription — upload, recorder, meeting bot, transcript quality
  • AI analysis and chat — summaries, project chat, knowledge store
  • Apps — web app, iPhone app, and the macOS uploader
  • Errors and outages — something isn’t working or an app crashes

To help us respond quickly, please describe your request as specifically as possible: What were you trying to do, what happened, what error message appeared, and which device and browser are you using? Screenshots help a lot.

For Existing Customers and Administrators

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If you administer your organization, you may have a dedicated contact at whitespring. Use the agreed channel for:

  • module activation and budget changes
  • technical configuration (SSO, API access, tenants)
  • training for your team

Without a dedicated contact, you can always reach us at support@storyvault.eu.

Section titled “More Links”

Frequently Asked Questions

Answers to the most common questions. To the FAQ →