Contact

We’re happy to help. Choose the right channel depending on how urgent your request is.

Help Directly in StoryVault

Before contacting support: StoryVault provides direct help in many places.

Question mark icon (top right in the header) — opens the documentation in the context of the current page
Frequently Asked Questions — answers to the most common questions at Frequently Asked Questions
Troubleshooting — step-by-step solutions at Troubleshooting

Contact Support

By Email

Write to us at: support@storyvault.eu

Describe your request as specifically as possible:

What were you trying to do?
What happened?
What error message was displayed?
What browser and device are you using?

The more precise your description, the faster we can help.

For Administrators

As an administrator for your organization, you may have a direct contact at whitespring. Use the agreed communication channel for quick help with:

Module activations
Budget adjustments
Technical configuration questions
Training requests

Feedback and Suggestions

We continuously develop StoryVault — and your feedback is especially valuable. If you have ideas for new features or suggestions for improvement, write to us at support@storyvault.eu with the subject “Feedback”.

We’re particularly interested in:

Which features do you use most often?
What’s missing in your daily work?
Where is the interface unclear or cumbersome?

Training

For organizations introducing StoryVault for the first time or looking to deepen knowledge within their team, we offer training sessions:

Introduction Training — Core features for all users
Admin Training — Roles, groups, mandatory courses, and settings
Trainer Training — Creating LMS courses and configuring quiz questions

Contact your representative at whitespring or write to support@storyvault.eu.